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SERVICE


Along with the excellent products we offer, we pay close attention to service maintenance and availability of spare parts. From our point of view, the sale and servicing of the machines are inextricably linked together and we strive for the needs of our customers to be optimally and quickly satisfied.


Our central trade and service complex on 136 km of Trakia motorway is equipped with a large stock of spare parts, service cells for preparation of the machines before delivery to the customer, warranty and non-warranty repair and servicing of the machines, as well as halls for training our service specialists.

 

In order to be closer to our customers, we have set up mobile service groups, thus relying on the advantage of always being close to our customers and their machines. Our equipped service cars are ready for both regular and extraordinary customer service.

 

The organization of service activities, with regard to continuous updating with the most up-to-date information about the machines we service, is mainly done with the help of mobile Internet communications. The same applies to the supply of spare parts. We have a 24-hour connection with our main warehouse, located in Ennery, France. Thus, depending on availability, we can quickly order and deliver within 48 hours and sometimes faster.